FAQ
Products
Are all your products Authentic?
We are the authorized licensee holder for the named characters. Each products bares a hangtag with our company name on it. Click here to see all the brands we're licensed with.
Are your products actually in-stock?
Yes, we list products on website for those in stocks. We ship the products direct to you immediately after purchase. In the event if there is error on the website, we will process refund to you should we discover the item is out of stock.
Are your products safe?
Our toys confirm to EN71 toy safety standard (European standard). Character items are all mark with CE mark.
Orders
The parcel I received is not properly packed/sealed. What should I do?
Please kindly send an email to us at info@sunshing.com.sg to feedback to us. We also recommend thoroughly checking the contents of your package once you receive it.
I received damaged/ defective item, what should I do?
If the item you received is damaged/ defective, we are happy to offer you an exchange. Please notify us within 24 hours of delivery at info@sunshing.com.sg and we will advise steps for return of damaged/defective item.
I received the wrong item, what should I do?
If the item you received is not what you originally ordered, please notify us immediately at info@sunshing.com.sg within 24 hours of delivery. We will advise steps for returning the wrong item and we will send you the correct item free of charged.
Can I place a bulk purchase?
Yes, we are happy to support you in your purchase. Click here to send an enquiry for bulk purchase.
Payment
Which payment method do you offer?
We offer payment method in Paypal, Visa and Master. Your card details will be protected using industry-leading encryption standards.
How can I know if I made a successful payment?
An email notification will be sent to you once your order has been confirmed.
What if I do not find any payment methods that I want?
Please kindly email to info@sunshing.com.sg to feedback and we will suggest alternative payment methods for you offline.
Shipping & Tracking
How do you ship out items and when will I receive them?
To ensure 100% traceable shipment, all shipment of goods will be shipped via Local Courier for local/Singapore purchase. For overseas customers, we will ship via EASYSHIP. All shipment will be shipped out on the same day for orders made before 3 PM (SG Time). Otherwise it will be shipped out on the next working day.
How much does the shipping cost?
For shipping via Local Courier, we offer a free delivery charge for all local purchase above S$50.00. For purchases below $50.00, S$10.00 is chargeable for single parcel up to 2 kgs. For overseas shipping, shipping fees are set by freight Company depending on your country and weight of parcel. SUNSHING reserves the right to change the shipping fees at any time.
Can I schedule the delivery of my order?
We apologize that we are unable to accommodate specific delivery time requests at the moment, however we are looking towards enhancing our services to serve you better.
Do you offer international shipment?
Yes, we do offer international shipment via EASYSHIP. For international deliveries, customers are responsible for their local taxes and custom duties, where applicable. Any taxes or duties will have to be paid to the delivery company upon receipt of the goods.
How do I track my parcel?
Please kindly use our tracking system to track your order by providing your email and order number. You may track under “My Account” and log in to your account.
Returns/Refunds/Exchanges
What if I receive the product and I don’t like it?
All orders will be FINAL and withdrawal/exchange of items after payment is not applicable.
However, We will make an exchange if the product delivered is faulty or the wrong product is delivered, by accident.
The returned product must come with its original tags, documentation and in the original packaging. We accept exchanges within 7 days after the customer receives the item. Before returning the product, please email us at info@sunshing.com.sg quoting your order number, your name and address, details of the product and the reason for return. We will then guide you on the procedure for goods return/exchange. Please do not return goods without first informing us, as sometimes only some technical advice is needed.
For returned goods, the customer will bear the return delivery charge to us and we will pay the delivery charge to send the exchanged item back to the customer. Please ensure that your package is insured and prepaid. The item is your responsibility until it reaches us. Goods returned should be in the same condition as when the complaint was first made or it will not be accepted for exchange.
An exchange is strictly for the same item. If the required item is “currently unavailable”, customers may
- Request to be placed on the reservation list for the item
- Or, request for a refund
